The letter outlined:"In regards to future benefits, we require additional documentation to support ongoing disability. on which clearly outlined as well as the fact that additional payments would not be issued without additional medical information. While we will take reasonable steps to try to obtain this documentation on your behalf, ultimately you are responsible for providing proof to us of your ongoing disability."Additional medical information was received and as a result, Matrix extended these disability payments for the period of 03/21/14. Once we have received and reviewed the documentation requested, a decision as to whether or not you are entitled to additional benefits will be made in a timely fashion. Please submit medical records and fully complete the enclosed supplementary statement. The letter also clearly outlined:"In regards to future benefits, we require additional documentation to support ongoing disability. and on we mailed her an approval letter which clearly informed her that her claim was approved from to. In this particular case we have approved a Short-Term Disability claim for Ms. Understanding of her requirements as part of receiving monies under her disability policy. , we feel that we have been very forthcoming with information to allow Mr. With regard to the specific experience of Ms. Thank you for bringing this matter to our attention and we would like to acknowledge that we do take these complaints very seriously.
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